Web & Product Analytics · reliability comparison
Heap vs PostHog: which is more reliable? (2026)
PostHog is more reliable than Heap, scoring 73.9 vs 44.8 out of 100. Over the last 90 days Heap reported 12 incidents and PostHog reported 29, with effective uptime of 97.81% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Heap | PostHog |
|---|---|---|
| Reliability score | 44.8 | 73.9 |
| Rank (analytics tools) | #9 | #6 |
| Uptime (90 days) | 97.81% | 100% |
| Incidents (90 days) | 12 | 29 |
| Partial / major outages | 1 | 10 |
| Avg time to resolve | 9h 15m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Heap and PostHog differ
- PostHog reported 2.4× as many incidents as Heap over the last 90 days (29 vs 12).
- PostHog had 10 partial or major outages, compared with 1 for Heap.
90-day uptime
Heap
PostHog
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncingofficial update ↗
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Recent PostHog incidents
- Degraded performanceOct 27, 2026 · resolved (duration not published)
- Degraded performanceOct 25, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 13, 2026 · resolved (duration not published)
- Partial outageOct 9, 2026 · resolved (duration not published)
Google Ads Data Warehouse source - some schemas are failing to sync
- Degraded performanceOct 6, 2026 · resolved (duration not published)
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →