Web & Product Analytics · reliability comparison
Google Analytics vs Heap: which is more reliable? (2026)
Google Analytics is more reliable than Heap, scoring 91.0 vs 44.8 out of 100. Over the last 90 days Google Analytics reported 1 incident and Heap reported 12, with effective uptime of 99.89% and 97.81% respectively. Google Analytics resolves incidents faster on average (2h 12m).
Data updated Nov 1, 2026 · How we score
| Metric | Google Analytics | Heap |
|---|---|---|
| Reliability score | 91.0 | 44.8 |
| Rank (analytics tools) | #3 | #9 |
| Uptime (90 days) | 99.89% | 97.81% |
| Incidents (90 days) | 1 | 12 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 12m | 9h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Google Analytics and Heap differ
- Heap reported 12× as many incidents as Google Analytics over the last 90 days (12 vs 1).
- Google Analytics fixes problems faster: 2h 12m on average, against 9h 15m for Heap (4.2× quicker).
- Google Analytics's longest outage on record lasted 2h 12m (Sep 29, 2026); Heap's lasted 22h 55m (Jul 12, 2026).
90-day uptime
Google Analytics
Heap
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Google Analytics incidents
- Major outageSep 29, 2026 · resolved in 2h 12m
We're investigating reports of an issue with Google Analytics. We will provide more information shortly.official update ↗
Affected: Google Analytics
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncingofficial update ↗
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
See the full most reliable web & product analytics tools ranking →