Hotel Property Management Systems · reliability comparison
Apaleo vs protel (Planet): which is more reliable? (2026)
Apaleo is more reliable than protel (Planet), scoring 80.3 vs 67.3 out of 100. Over the last 90 days Apaleo reported 4 incidents and protel (Planet) reported 4, with effective uptime of 99.70% and 99.33% respectively. Apaleo resolves incidents faster on average (2h 55m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | protel (Planet) |
|---|---|---|
| Reliability score | 80.3 | 67.3 |
| Rank (hotel PMS platforms) | #3 | #4 |
| Uptime (90 days) | 99.70% | 99.33% |
| Incidents (90 days) | 4 | 4 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 55m | 5h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and protel (Planet) differ
- Apaleo fixes problems faster: 2h 55m on average, against 5h 24m for protel (Planet).
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); protel (Planet)'s lasted 16h 54m (Aug 3, 2026).
90-day uptime
Apaleo
protel (Planet)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outage
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Sirvoy · #5 · 99.32% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →