Hotel Property Management Systems · reliability comparison
Apaleo vs RoomRaccoon: which is more reliable? (2026)
RoomRaccoon is more reliable than Apaleo, scoring 97.1 vs 79.6 out of 100. Over the last 90 days Apaleo reported 4 incidents and RoomRaccoon reported 2, with effective uptime of 99.68% and 99.99% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Apaleo | RoomRaccoon |
|---|---|---|
| Reliability score | 79.6 | 97.1 |
| Rank (hotel PMS platforms) | #3 | #1 |
| Uptime (90 days) | 99.68% | 99.99% |
| Incidents (90 days) | 4 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 55m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Apaleo and RoomRaccoon differ
- Apaleo reported 2× as many incidents as RoomRaccoon over the last 90 days (4 vs 2).
- Apaleo had 1 partial or major outage, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 2h 55m for Apaleo (3.3× quicker).
- Apaleo's longest outage on record lasted 4h 30m (Nov 18, 2025); RoomRaccoon's lasted 53m (Oct 28, 2026).
90-day uptime
Apaleo
RoomRaccoon
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Apaleo incidents
- Degraded performanceOct 31, 2026 · ongoing
Some API request to distribution.apaleo.com are failing
Affected: API
- Partial outageSep 29, 2026 · resolved in 1h 36m
Apaleo experiencing performance degradation
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- MaintenanceSep 15, 2026 · resolved in 1h 32m
DB infrastructure upgrade still in progress
Affected: API, Webhooks, Payment, Apps, Fiscalization, Identity +1 more
- Degraded performanceAug 27, 2026 · resolved in 4h 15m
We are currently investigating an issue affecting our platform.
Affected: API, Webhooks, Payment, Apps, UI
- InformationalAug 11, 2026 · resolved in <1m
Recent RoomRaccoon incidents
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Other hotel PMS platforms to consider
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #4 · 99.45% uptime
- Sirvoy · #5 · 99.32% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →