Monitoring & Observability · reliability comparison
Better Stack vs incident.io: which is more reliable? (2026)
incident.io is more reliable than Better Stack, scoring 95.0 vs 64.7 out of 100. Over the last 90 days Better Stack reported 5 incidents and incident.io reported 3, with effective uptime of 99.61% and 99.97% respectively. incident.io resolves incidents faster on average (1h 5m).
Data updated Nov 1, 2026 · How we score
| Metric | Better Stack | incident.io |
|---|---|---|
| Reliability score | 64.7 | 95.0 |
| Rank (monitoring & observability tools) | #11 | #2 |
| Uptime (90 days) | 99.61% | 99.97% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 18h 4m | 1h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Better Stack and incident.io differ
- Better Stack reported 67% more incidents than incident.io over the last 90 days (5 vs 3).
- Better Stack had 1 partial or major outage, compared with 0 for incident.io.
- incident.io fixes problems faster: 1h 5m on average, against 18h 4m for Better Stack (16.6× quicker).
- Better Stack's longest outage on record lasted 2h (Jun 15, 2026); incident.io's lasted 2h 37m (Aug 1, 2026).
90-day uptime
Better Stack
incident.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Better Stack incidents
- Degraded performanceOct 21, 2026 · resolved in 39m
- Degraded performanceSep 4, 2026 · resolved in 2d 5h
- Degraded performanceSep 3, 2026 · resolved (duration not published)
- Degraded performanceAug 27, 2026 · resolved (duration not published)
Maintenance: Migrating some Telemetry sources to new infrastructure
- Major outageAug 20, 2026 · resolved in 9m
Recent incident.io incidents
- Degraded performanceOct 2, 2026 · resolved in 1h 14m
Login errors for subset of Slack Enterprise Grid customers
Affected: Slack app
- Degraded performanceAug 20, 2026 · resolved in 1h 49m
Increased latency in Microsoft Teams
Affected: Microsoft Teams app
- Degraded performanceAug 18, 2026 · resolved in 13m
Issue with listing alerts in the public API and dashboard
Affected: Alert ingestion, processing and paging, API, Dashboard
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- New Relic · #3 · 99.93% uptime
- Checkly · #4 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →