Field Service Management · reliability comparison
BigChange vs ServiceTitan: which is more reliable? (2026)
ServiceTitan is more reliable than BigChange, scoring 76.8 vs 62.4 out of 100. Over the last 90 days BigChange reported 3 incidents and ServiceTitan reported 8, with effective uptime of 99.38% and 99.70% respectively. ServiceTitan resolves incidents faster on average (3h 39m).
Data updated Nov 1, 2026 · How we score
| Metric | BigChange | ServiceTitan |
|---|---|---|
| Reliability score | 62.4 | 76.8 |
| Rank (field service management apps) | #13 | #11 |
| Uptime (90 days) | 99.38% | 99.70% |
| Incidents (90 days) | 3 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 13h 22m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigChange and ServiceTitan differ
- ServiceTitan reported 2.7× as many incidents as BigChange over the last 90 days (8 vs 3).
- ServiceTitan had 3 partial or major outages, compared with 1 for BigChange.
- ServiceTitan fixes problems faster: 3h 39m on average, against 13h 22m for BigChange (3.7× quicker).
- BigChange's longest outage on record lasted 1d 4h (Jun 29, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
BigChange
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigChange incidents
- Major outageOct 2, 2026 · resolved in 8h 31m
Degraded Performance – Scheduling & Job Visibility Issuesofficial update ↗
- Degraded performanceSep 28, 2026 · resolved in 1h 27m
Degraded Performance: System Latency and Job Scheduling Issues
- Degraded performanceSep 8, 2026 · resolved in 1d 6h
Degraded Performance: System Latency and Job Scheduling Issues
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →