Monitoring & Observability · reliability comparison
BugSnag vs incident.io: which is more reliable? (2026)
incident.io is more reliable than BugSnag, scoring 95.0 vs 67.4 out of 100. Over the last 90 days BugSnag reported 2 incidents and incident.io reported 3, with effective uptime of 99.66% and 99.97% respectively. incident.io resolves incidents faster on average (1h 5m).
Data updated Nov 2, 2026 · How we score
| Metric | BugSnag | incident.io |
|---|---|---|
| Reliability score | 67.4 | 95.0 |
| Rank (monitoring & observability tools) | #11 | #2 |
| Uptime (90 days) | 99.66% | 99.97% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1d | 1h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BugSnag and incident.io differ
- incident.io reported 50% more incidents than BugSnag over the last 90 days (3 vs 2).
- incident.io fixes problems faster: 1h 5m on average, against 1d for BugSnag (22.5× quicker).
- BugSnag's longest outage on record lasted 6m (Nov 10, 2025); incident.io's lasted 2h 37m (Aug 1, 2026).
90-day uptime
BugSnag
incident.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BugSnag incidents
- Degraded performanceOct 1, 2026 · resolved in 1d 22h
Issues with the Traces and Spans API
Affected: BugSnag OTLP Trace Reporting API
- Degraded performanceAug 20, 2026 · resolved in 2h 21m
Affected: BugSnag Dashboard, BugSnag Sessions API
Recent incident.io incidents
- Degraded performanceOct 2, 2026 · resolved in 1h 14m
Login errors for subset of Slack Enterprise Grid customers
Affected: Slack app
- Degraded performanceAug 20, 2026 · resolved in 1h 49m
Increased latency in Microsoft Teams
Affected: Microsoft Teams app
- Degraded performanceAug 18, 2026 · resolved in 13m
Issue with listing alerts in the public API and dashboard
Affected: API, Dashboard, Alert ingestion, processing and paging
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- Checkly · #3 · 99.96% uptime
- New Relic · #4 · 99.92% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →