Hotel Property Management Systems · reliability comparison
Cloudbeds vs Mews: which is more reliable? (2026)
Cloudbeds is more reliable than Mews, scoring 100.0 vs 35.0 out of 100. Over the last 90 days Cloudbeds reported 0 incidents and Mews reported 30, with effective uptime of 100% and 97.28% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Cloudbeds | Mews |
|---|---|---|
| Reliability score | 100.0 | 35.0 |
| Rank (hotel PMS platforms) | — | #6 |
| Uptime (90 days) | 100% | 97.28% |
| Incidents (90 days) | 0 | 30 |
| Partial / major outages | 0 | 13 |
| Avg time to resolve | — | 6h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Cloudbeds and Mews differ
- Cloudbeds reported no incidents in the last 90 days, while Mews reported 30.
- Mews had 13 partial or major outages, compared with 0 for Cloudbeds.
90-day uptime
Cloudbeds
Mews
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Cloudbeds incidents
No incidents reported by Cloudbeds in the last 90 days.
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performance
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.com
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.69% uptime
- protel (Planet) · #4 · 99.40% uptime
See the full most reliable hotel property management systems ranking →