Business Phone Systems · reliability comparison
CloudTalk vs Nextiva: which is more reliable? (2026)
CloudTalk is more reliable than Nextiva, scoring 89.6 vs 66.1 out of 100. Over the last 90 days CloudTalk reported 2 incidents and Nextiva reported 8, with effective uptime of 99.91% and 99.37% respectively. Nextiva resolves incidents faster on average (2h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | CloudTalk | Nextiva |
|---|---|---|
| Reliability score | 89.6 | 66.1 |
| Rank (business phone systems) | #3 | #10 |
| Uptime (90 days) | 99.91% | 99.37% |
| Incidents (90 days) | 2 | 8 |
| Partial / major outages | 1 | 6 |
| Avg time to resolve | 3h 33m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and Nextiva differ
- Nextiva reported 4× as many incidents as CloudTalk over the last 90 days (8 vs 2).
- Nextiva had 6 partial or major outages, compared with 1 for CloudTalk.
- Nextiva fixes problems faster: 2h 35m on average, against 3h 33m for CloudTalk.
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
CloudTalk
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Mobile Application, Desktop Application, Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issues
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime