CRM Software · reliability comparison
Copper vs Salesforce Sales Cloud: which is more reliable? (2026)
Copper is more reliable than Salesforce Sales Cloud, scoring 100.0 vs 51.7 out of 100. Over the last 90 days Copper reported 0 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 100% and 98.97% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Copper | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 100.0 | 51.7 |
| Rank (CRMs) | — | #10 |
| Uptime (90 days) | 100% | 98.97% |
| Incidents (90 days) | 0 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Copper and Salesforce Sales Cloud differ
- Copper reported no incidents in the last 90 days, while Salesforce Sales Cloud reported 8.
- Salesforce Sales Cloud had 3 partial or major outages, compared with 0 for Copper.
- Copper's longest outage on record lasted 1h 41m (Feb 25, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Copper
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Copper incidents
No incidents reported by Copper in the last 90 days.
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime