Outage report · Partial outage
Salesforce Sales Cloud outage on Oct 23, 2026
Service Disruption (35 instances)
What happened
Salesforce Sales Cloud reported a partial outage starting Oct 23, 2026, 01:25 UTC, affecting coreService. It was marked resolved at Oct 23, 2026, 06:10 UTC.
- The incident lasted 4h 45m from first report to resolution.
- It was the 2nd longest of 3 significant outages Salesforce Sales Cloud reported in the 12 months up to it.
- Salesforce Sales Cloud had reported 2 other partial or major outages in the 90 days before it.
- 10 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Salesforce Sales Cloud
We have resolved an issue that prevented users from logging in. We identified an issue with a recent release that prevented login sessions from being created. We deployed a fix forward, and access is now restored. Users can log in and open their orgs again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
What our independent monitoring saw
Our independent monitoring of Salesforce Sales Cloud started after this incident, so this report is based on Salesforce Sales Cloud's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Salesforce Sales Cloud's overall reliability
Salesforce Sales Cloud has a reliability score of 52.0/100, with 98.99% effective uptime and 8 incidents over the last 90 days.
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