Live status & reliability report
Zendesk status, outages & reliability
Zendesk is a customer service platform for ticketing, messaging, voice and help centers, headquartered in San Francisco, California.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Zendesk had 98.85% effective uptime across 13 status page incidents (10 partial or major outages), resolving them in 7h 47m on average.
Is Zendesk down right now?
No, Zendesk is up and running.
- Zendesk's status page reports all systems operational. Checked .
- All 2 Zendesk pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Zendesk's reliability
- Since Aug 3, 2026, the earliest date its published history covers, Zendesk published 14 incidents on its status page, 11 of them partial or major outages.
- Its longest outage on record in that time was “Outbound email delivery failures to some mail providers” on Sep 21, 2026, which lasted 6h 40m.
- The part of Zendesk most often affected was Support (10 of 14 incidents).
- Incidents most often began on a Thursday (5 of 14, UTC).
- Zendesk's 90-day uptime of 98.85% is below the average for help desk platforms (99.66%).
- It resolves incidents more slowly than the typical help desk platform: 7h 47m on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Zendesk's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Zendesk incident history (last 90 days)
- Partial outageOct 29, 2026 · resolved in 43m
Multiple Products access issues in Pod26
Affected: Support, Agent Workspace (via Support)
- Degraded performanceOct 29, 2026 · resolved in 2h 40m
Affected: Forethought AI Agents, Dashboard
- Major outageOct 28, 2026 · resolved in 1h 1m
Some customers are encountering CF error messages accessing Zendesk Support
Affected: Support, API, Knowledge, Articles / Knowledge Base, Community, Misc +24 more
- Partial outageOct 23, 2026 · resolved in 2h 58m
Affected: Support, Ticketing
- Partial outageOct 22, 2026 · resolved in 2h 3m
Affected: Support, Search
- Degraded performanceOct 16, 2026 · resolved in 4d 14h
Affected: AI Agents, Core Services, Dashboard, Analytics
- Partial outageSep 21, 2026 · resolved in 6h 40m
Outbound email delivery failures to some mail providers
Affected: Support, Email
- Degraded performanceSep 17, 2026 · resolved in 3h 57m
Affected: Voice, Call Recordings / Transcriptions, Outbound Calls
- Partial outageSep 16, 2026 · resolved in 3h 20m
Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods
Affected: Support, Ticketing
- Major outageSep 1, 2026 · resolved in 2h 12m
Issues with Voice calls and call functions
Affected: Voice, Inbound Calls, Outbound Calls, Sales, Voice Service, API +3 more
- Partial outageAug 19, 2026 · resolved in 1h 42m
Third-Party Apps Experiencing Errors and Timeouts
Affected: Support, Apps, Apps Marketplace
- Partial outageAug 13, 2026 · resolved in 1h 24m
Pod 28 & 29 Errors - Multiple Products
Affected: Support, Analytics, Sales, Sunshine Conversations, Misc, Apps Marketplace +38 more
- Partial outageAug 4, 2026 · resolved in 37m
Zendesk Support is unaccessible.
Affected: Support, Ticketing, API, Agent Experience
Source: Zendesk status page · last checked
Our independent monitoring
We check these public Zendesk pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Sign-in page | Inconclusive | — | — |
| Help center | Up | 100% | 151 ms |
| Developer docs | Up | 100% | 2058 ms |
How Zendesk compares
Zendesk status FAQ
Is Zendesk down right now?
No, Zendesk is up and running. Zendesk's status page currently reports all systems operational, and all 2 of the Zendesk pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Zendesk?
Zendesk has a reliability score of 51.7 out of 100, ranking #12 of 13 help desk platforms. Over the last 90 days it had 98.85% effective uptime.
How often does Zendesk have outages?
Zendesk published 13 incidents on its status page in the last 90 days (10 partial or major outages) and 14 in the past 12 months.
How long do Zendesk outages last?
Zendesk resolves incidents in 7h 47m on average. Its longest outage in the past year lasted 6h 40m, on Sep 21, 2026.
Does Zendesk have a status page?
Yes. Zendesk's official status page is status.zendesk.com. We read it every five minutes and keep its full incident history.