Help Desk Software · reliability comparison
HubSpot Service Hub vs Zendesk: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Zendesk, scoring 96.9 vs 51.7 out of 100. Over the last 90 days HubSpot Service Hub reported 8 incidents and Zendesk reported 13, with effective uptime of 100% and 98.85% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HubSpot Service Hub | Zendesk |
|---|---|---|
| Reliability score | 96.9 | 51.7 |
| Rank (help desk platforms) | #2 | #12 |
| Uptime (90 days) | 100% | 98.85% |
| Incidents (90 days) | 8 | 13 |
| Partial / major outages | 0 | 10 |
| Avg time to resolve | — | 7h 47m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HubSpot Service Hub and Zendesk differ
- Zendesk reported 63% more incidents than HubSpot Service Hub over the last 90 days (13 vs 8).
- Zendesk had 10 partial or major outages, compared with 0 for HubSpot Service Hub.
- HubSpot Service Hub's longest incident on record lasted 1d 3h (May 1, 2026); Zendesk's lasted 6h 40m (Sep 21, 2026).
90-day uptime
HubSpot Service Hub
Zendesk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m
Recent Zendesk incidents
- Partial outageOct 29, 2026 · resolved in 43m
Multiple Products access issues in Pod26
Affected: Support, Agent Workspace (via Support)
- Degraded performanceOct 29, 2026 · resolved in 2h 40m
Affected: Forethought AI Agents, Dashboard
- Major outageOct 28, 2026 · resolved in 1h 1m
Some customers are encountering CF error messages accessing Zendesk Supportofficial update ↗
Affected: Support, API, Knowledge, Articles / Knowledge Base, Community, Misc +24 more
- Partial outageOct 23, 2026 · resolved in 2h 58m
US-East degraded trafficofficial update ↗
Affected: Support, Ticketing
- Partial outageOct 22, 2026 · resolved in 2h 3m
Support Search errors pod 27official update ↗
Affected: Support, Search
- Degraded performanceOct 16, 2026 · resolved in 4d 14h
Affected: AI Agents, Core Services, Dashboard, Analytics