Outage report · Partial outage

Zendesk outage on Oct 23, 2026

US-East degraded traffic

SeverityPartial outage
StartedOct 23, 2026, 15:20UTC
ResolvedOct 23, 2026, 18:18UTC
Duration2h 58m

What happened

Zendesk reported a partial outage starting Oct 23, 2026, 15:20 UTC, affecting Support, Ticketing. It was marked resolved at Oct 23, 2026, 18:18 UTC.

  • The incident lasted 2h 58m from first report to resolution.
  • It was the 3rd longest of 6 significant outages Zendesk reported in the 12 months up to it.
  • Zendesk had reported 8 other partial or major outages in the 90 days before it.
  • 8 other vendors we track reported a significant incident within 12 hours of it.

Read Zendesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Zendesk started after this incident, so this report is based on Zendesk's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Zendesk's overall reliability

51.7/100

Zendesk has a reliability score of 51.7/100, with 98.85% effective uptime and 13 incidents over the last 90 days.

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