Alternatives

Most reliable Zendesk alternatives (2026)

Zendesk has a reliability score of 51.7/100 with 98.85% uptime over the last 90 days. Here is how every alternative we track compares, ranked by reliability.

Help Desk Software alternatives to Zendesk

AlternativeScoreUptimeIncidentsAvg resolvevs Zendesk
Hiver#1 help desk platform98.999.99%18m47.2 pts more reliable
HubSpot Service Hub#2 help desk platform96.9100%8—45.2 pts more reliable
Kustomer#3 help desk platform96.799.99%323m45.0 pts more reliable
Tidio#4 help desk platform95.799.98%11h 54m44.0 pts more reliable
HappyFox#5 help desk platform89.2100%1—37.5 pts more reliable
LiveAgent#6 help desk platform89.2100%1—37.5 pts more reliable
Help Scout#7 help desk platform89.299.91%62h37.5 pts more reliable
Intercom#8 help desk platform87.999.92%81h36.2 pts more reliable
Front#9 help desk platform87.499.89%71h 51m35.7 pts more reliable
Gladly#10 help desk platform74.999.65%73h 58m23.2 pts more reliable
Freshdesk#11 help desk platform61.899.42%194h 22m10.1 pts more reliable
Gorgias#13 help desk platform43.097.97%195h 35m8.7 pts less reliable