Help Desk Software · reliability comparison
Gorgias vs Zendesk: which is more reliable? (2026)
Zendesk is more reliable than Gorgias, scoring 51.7 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and Zendesk reported 13, with effective uptime of 97.97% and 98.85% respectively. Gorgias resolves incidents faster on average (5h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | Gorgias | Zendesk |
|---|---|---|
| Reliability score | 43.0 | 51.7 |
| Rank (help desk platforms) | #13 | #12 |
| Uptime (90 days) | 97.97% | 98.85% |
| Incidents (90 days) | 19 | 13 |
| Partial / major outages | 13 | 10 |
| Avg time to resolve | 5h 35m | 7h 47m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gorgias and Zendesk differ
- Gorgias reported 46% more incidents than Zendesk over the last 90 days (19 vs 13).
- Gorgias had 13 partial or major outages, compared with 10 for Zendesk.
- Gorgias fixes problems faster: 5h 35m on average, against 7h 47m for Zendesk.
- Gorgias's longest outage on record lasted 2d 3h (Jul 15, 2026); Zendesk's lasted 6h 40m (Sep 21, 2026).
90-day uptime
Gorgias
Zendesk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Recent Zendesk incidents
- Partial outageOct 29, 2026 · resolved in 43m
Multiple Products access issues in Pod26
Affected: Support, Agent Workspace (via Support)
- Degraded performanceOct 29, 2026 · resolved in 2h 40m
Affected: Forethought AI Agents, Dashboard
- Major outageOct 28, 2026 · resolved in 1h 1m
Some customers are encountering CF error messages accessing Zendesk Supportofficial update ↗
Affected: Support, API, Knowledge, Articles / Knowledge Base, Community, Misc +24 more
- Partial outageOct 23, 2026 · resolved in 2h 58m
US-East degraded trafficofficial update ↗
Affected: Support, Ticketing
- Partial outageOct 22, 2026 · resolved in 2h 3m
Support Search errors pod 27official update ↗
Affected: Support, Search
- Degraded performanceOct 16, 2026 · resolved in 4d 14h
Affected: AI Agents, Core Services, Dashboard, Analytics
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime