Help Desk Software · reliability comparison
Front vs Zendesk: which is more reliable? (2026)
Front is more reliable than Zendesk, scoring 87.4 vs 51.7 out of 100. Over the last 90 days Front reported 7 incidents and Zendesk reported 13, with effective uptime of 99.89% and 98.85% respectively. Front resolves incidents faster on average (1h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Zendesk |
|---|---|---|
| Reliability score | 87.4 | 51.7 |
| Rank (help desk platforms) | #9 | #12 |
| Uptime (90 days) | 99.89% | 98.85% |
| Incidents (90 days) | 7 | 13 |
| Partial / major outages | 1 | 10 |
| Avg time to resolve | 1h 51m | 7h 47m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Zendesk differ
- Zendesk reported 86% more incidents than Front over the last 90 days (13 vs 7).
- Zendesk had 10 partial or major outages, compared with 1 for Front.
- Front fixes problems faster: 1h 51m on average, against 7h 47m for Zendesk (4.2× quicker).
- Front's longest outage on record lasted 3d (May 28, 2026); Zendesk's lasted 6h 40m (Sep 21, 2026).
90-day uptime
Front
Zendesk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channels
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Zendesk incidents
- Partial outageOct 29, 2026 · resolved in 43m
Multiple Products access issues in Pod26
Affected: Support, Agent Workspace (via Support)
- Degraded performanceOct 29, 2026 · resolved in 2h 40m
Affected: Forethought AI Agents, Dashboard
- Major outageOct 28, 2026 · resolved in 1h 1m
Some customers are encountering CF error messages accessing Zendesk Support
Affected: Support, API, Knowledge, Articles / Knowledge Base, Community, Misc +24 more
- Partial outageOct 23, 2026 · resolved in 2h 58m
Affected: Support, Ticketing
- Partial outageOct 22, 2026 · resolved in 2h 3m
Affected: Support, Search
- Degraded performanceOct 16, 2026 · resolved in 4d 14h
Affected: AI Agents, Core Services, Dashboard, Analytics
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime