Outage report · Major outage

Tripleseat outage on Oct 22, 2026

New incident: "Intermittent SMS 2-Factor Authentication Delays"

SeverityMajor outage

StartedOct 22, 2026, 16:49UTC

ResolvedOct 23, 2026, 20:29UTC

Duration1d 3h

What happened

Tripleseat reported a major outage starting Oct 22, 2026, 16:49 UTC. It was marked resolved at Oct 23, 2026, 20:29 UTC.

The incident lasted 1d 3h from first report to resolution.
It was the 2nd longest of 7 significant outages Tripleseat reported in the 12 months up to it.
Tripleseat had reported 3 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Tripleseat

Milestone is now 'closed'. Previously milestone was 'postmortem_completed' Milestone is now 'postmortem_completed'. Previously milestone was 'postmortem_started' Milestone is now 'postmortem_started'. Previously milestone was 'resolved' Following the fix implemented by Stytch, SMS login codes are delivering as expected. If you have any questions please do not hesitate to reach out to support@tripleseat.com. Milestone is now 'resolved'. Previously milestone was 'identified' Our Development team has identified the root cause of the issues impacting SMS 2FA in Tripleseat. This stems from a partial outage with our third-party authentication provider, Stytch. Their Engineers are actively working to restore service, and we are monitoring the situation closely. More information can be found on their status page. (https://status.stytch.com/) Users may experience a delay in receiving 2FA codes via SMS when logging into Tripleseat. We will post another update here within the hour if not sooner.

Read Tripleseat's official incident report ↗