Business Phone Systems · reliability comparison
Dialpad vs Freshdesk Contact Center (Freshcaller): which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than Dialpad, scoring 79.9 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and Freshdesk Contact Center (Freshcaller) reported 5, with effective uptime of 99.65% and 99.75% respectively. Dialpad resolves incidents faster on average (2h 59m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Dialpad | Freshdesk Contact Center (Freshcaller) |
|---|---|---|
| Reliability score | 75.6 | 79.9 |
| Rank (business phone systems) | #8 | #7 |
| Uptime (90 days) | 99.65% | 99.75% |
| Incidents (90 days) | 7 | 5 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 2h 59m | 3h 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Freshdesk Contact Center (Freshcaller) differ
- Dialpad reported 40% more incidents than Freshdesk Contact Center (Freshcaller) over the last 90 days (7 vs 5).
- Dialpad fixes problems faster: 2h 59m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Freshdesk Contact Center (Freshcaller)'s lasted 3d (Mar 2, 2026).
90-day uptime
Dialpad
Freshdesk Contact Center (Freshcaller)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Affected: Telephony Infrastructure: Inbound Calls
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Full Freshdesk Contact Center (Freshcaller) reliability report →
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime