Business Phone Systems · reliability comparison
Dialpad vs Google Voice: which is more reliable? (2026)
Google Voice is more reliable than Dialpad, scoring 99.7 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and Google Voice reported 0, with effective uptime of 99.65% and 99.99% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Dialpad | Google Voice |
|---|---|---|
| Reliability score | 75.6 | 99.7 |
| Rank (business phone systems) | #8 | — |
| Uptime (90 days) | 99.65% | 99.99% |
| Incidents (90 days) | 7 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 59m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Google Voice differ
- Google Voice reported no incidents in the last 90 days, while Dialpad reported 7.
- Dialpad had 2 partial or major outages, compared with 0 for Google Voice.
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Google Voice's lasted 56m (May 31, 2026).
90-day uptime
Dialpad
Google Voice
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent Google Voice incidents
No incidents reported by Google Voice in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime