Business Phone Systems · reliability comparison
Dialpad vs GoTo Connect: which is more reliable? (2026)
GoTo Connect is more reliable than Dialpad, scoring 87.9 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and GoTo Connect reported 3, with effective uptime of 99.65% and 99.87% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | GoTo Connect |
|---|---|---|
| Reliability score | 75.6 | 87.9 |
| Rank (business phone systems) | #8 | #4 |
| Uptime (90 days) | 99.65% | 99.87% |
| Incidents (90 days) | 7 | 3 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 2h 59m | 1h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and GoTo Connect differ
- Dialpad reported 2.3× as many incidents as GoTo Connect over the last 90 days (7 vs 3).
- GoTo Connect had 3 partial or major outages, compared with 2 for Dialpad.
- GoTo Connect fixes problems faster: 1h 46m on average, against 2h 59m for Dialpad.
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); GoTo Connect's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Dialpad
GoTo Connect
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime