Business Phone Systems · reliability comparison
Dialpad vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than Dialpad, scoring 94.6 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and Grasshopper reported 1, with effective uptime of 99.65% and 99.96% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | Grasshopper |
|---|---|---|
| Reliability score | 75.6 | 94.6 |
| Rank (business phone systems) | #9 | #1 |
| Uptime (90 days) | 99.65% | 99.96% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 2h 59m | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Grasshopper differ
- Dialpad reported 7× as many incidents as Grasshopper over the last 90 days (7 vs 1).
- Dialpad had 2 partial or major outages, compared with 1 for Grasshopper.
- Grasshopper fixes problems faster: 1h 31m on average, against 2h 59m for Dialpad (2.0× quicker).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Grasshopper's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Dialpad
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime