Business Phone Systems · reliability comparison
Dialpad vs JustCall: which is more reliable? (2026)
JustCall is more reliable than Dialpad, scoring 93.4 vs 75.6 out of 100. Over the last 90 days Dialpad reported 7 incidents and JustCall reported 4, with effective uptime of 99.65% and 99.96% respectively. JustCall resolves incidents faster on average (1h 18m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | JustCall |
|---|---|---|
| Reliability score | 75.6 | 93.4 |
| Rank (business phone systems) | #9 | #2 |
| Uptime (90 days) | 99.65% | 99.96% |
| Incidents (90 days) | 7 | 4 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 59m | 1h 18m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and JustCall differ
- Dialpad reported 75% more incidents than JustCall over the last 90 days (7 vs 4).
- Dialpad had 2 partial or major outages, compared with 0 for JustCall.
- JustCall fixes problems faster: 1h 18m on average, against 2h 59m for Dialpad (2.3× quicker).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); JustCall's lasted 12m (Mar 9, 2026).
90-day uptime
Dialpad
JustCall
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent JustCall incidents
- Degraded performanceOct 27, 2026 · resolved in 40m
Failures in incoming and outgoing calls
Affected: JustCall Dashboard, JustCall Live Dashboard
- Degraded performanceOct 22, 2026 · resolved in 39m
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Contact sync with CRMs, help desks and other integrations, Inbound Calling, MMS Service +1 more
- Degraded performanceSep 1, 2026 · resolved in 29m
Partial Degradation of Calling, SalesDialer, and Inbound Call Services
Affected: Inbound Calling, Sales Dialer
- Degraded performanceAug 18, 2026 · resolved in 3h 23m
Slowness reported across platform
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling, MMS Service, Sales Dialer
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime