Business Phone Systems · reliability comparison
Dialpad vs RingCentral: which is more reliable? (2026)
Dialpad is more reliable than RingCentral, scoring 75.6 vs 69.3 out of 100. Over the last 90 days Dialpad reported 7 incidents and RingCentral reported 16, with effective uptime of 99.65% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Dialpad | RingCentral |
|---|---|---|
| Reliability score | 75.6 | 69.3 |
| Rank (business phone systems) | #8 | #10 |
| Uptime (90 days) | 99.65% | 99.98% |
| Incidents (90 days) | 7 | 16 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 2h 59m | — |
| Outages we detected | 0 | 1 |
| Transparency score | 100/100 | 50/100 |
Where Dialpad and RingCentral differ
- RingCentral reported 2.3× as many incidents as Dialpad over the last 90 days (16 vs 7).
- Dialpad had 2 partial or major outages, compared with 1 for RingCentral.
- Our own probes detected 0 outages at Dialpad and 1 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Dialpad
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime