Business Phone Systems · reliability comparison
Dialpad vs Vonage Business Communications: which is more reliable? (2026)
Dialpad is more reliable than Vonage Business Communications, scoring 75.6 vs 73.0 out of 100. Over the last 90 days Dialpad reported 7 incidents and Vonage Business Communications reported 3, with effective uptime of 99.65% and 99.72% respectively. Dialpad resolves incidents faster on average (2h 59m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | Vonage Business Communications |
|---|---|---|
| Reliability score | 75.6 | 73.0 |
| Rank (business phone systems) | #9 | #10 |
| Uptime (90 days) | 99.65% | 99.72% |
| Incidents (90 days) | 7 | 3 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 59m | 13h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Vonage Business Communications differ
- Dialpad reported 2.3× as many incidents as Vonage Business Communications over the last 90 days (7 vs 3).
- Dialpad had 2 partial or major outages, compared with 0 for Vonage Business Communications.
- Dialpad fixes problems faster: 2h 59m on average, against 13h 24m for Vonage Business Communications (4.5× quicker).
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Vonage Business Communications's lasted 3d (Jan 21, 2026).
90-day uptime
Dialpad
Vonage Business Communications
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent Vonage Business Communications incidents
- Degraded performanceOct 23, 2026 · resolved in 21h 12m
Inbound Call Completion Issues — Select Canadian Regions
Affected: Inbound Call Completion
- Degraded performanceOct 5, 2026 · resolved in 17h 48m
Vonage Mobile App Intermittently Not Sending Notifications
Affected: Mobile App (Android™), Mobile App (iOS)
- Degraded performanceSep 3, 2026 · resolved in 1h 13m
Account Features Not Updating for Some Accounts
Affected: Call Forwarding, Virtual Receptionist, Call Queues, Receptionist Console
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime