KYC & Identity Verification · reliability comparison
Didit vs Incode: which is more reliable? (2026)
Didit is more reliable than Incode, scoring 93.9 vs 81.9 out of 100. Over the last 90 days Didit reported 2 incidents and Incode reported 11, with effective uptime of 99.95% and 99.83% respectively. Didit resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Didit | Incode |
|---|---|---|
| Reliability score | 93.9 | 81.9 |
| Rank (identity verification providers) | #3 | #7 |
| Uptime (90 days) | 99.95% | 99.83% |
| Incidents (90 days) | 2 | 11 |
| Partial / major outages | 2 | 5 |
| Avg time to resolve | 53m | 1h 10m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Didit and Incode differ
- Incode reported 5.5× as many incidents as Didit over the last 90 days (11 vs 2).
- Incode had 5 partial or major outages, compared with 2 for Didit.
- Didit fixes problems faster: 53m on average, against 1h 10m for Incode.
- Didit's longest outage on record lasted 11h 4m (Dec 23, 2025); Incode's lasted 2d (Mar 1, 2026).
90-day uptime
Didit
Incode
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Didit incidents
- Partial outageSep 4, 2026 · resolved in 40m
Database issue affecting service availability
Affected: Business Console, Core APIs, Hosted Verification Web App
- Partial outageAug 15, 2026 · resolved in 1h 5m
Database migration issue affecting API availability
Affected: Hosted Verification Web App, Core APIs
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →