KYC & Identity Verification · reliability comparison
Didit vs Persona: which is more reliable? (2026)
Didit is more reliable than Persona, scoring 93.9 vs 66.7 out of 100. Over the last 90 days Didit reported 2 incidents and Persona reported 14, with effective uptime of 99.95% and 99.59% respectively. Didit resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Didit | Persona |
|---|---|---|
| Reliability score | 93.9 | 66.7 |
| Rank (identity verification providers) | #3 | #12 |
| Uptime (90 days) | 99.95% | 99.59% |
| Incidents (90 days) | 2 | 14 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 53m | 4h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Didit and Persona differ
- Persona reported 7× as many incidents as Didit over the last 90 days (14 vs 2).
- Persona had 4 partial or major outages, compared with 2 for Didit.
- Didit fixes problems faster: 53m on average, against 4h 37m for Persona (5.3× quicker).
- Didit's longest outage on record lasted 11h 4m (Dec 23, 2025); Persona's lasted 9h (Sep 30, 2026).
90-day uptime
Didit
Persona
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Didit incidents
- Partial outageSep 4, 2026 · resolved in 40m
Database issue affecting service availability
Affected: Business Console, Core APIs, Hosted Verification Web App
- Partial outageAug 15, 2026 · resolved in 1h 5m
Database migration issue affecting API availability
Affected: Hosted Verification Web App, Core APIs
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →