E-Signature Software · reliability comparison
Docusign vs PandaDoc: which is more reliable? (2026)
PandaDoc is more reliable than Docusign, scoring 89.0 vs 44.3 out of 100. Over the last 90 days Docusign reported 17 incidents and PandaDoc reported 3, with effective uptime of 98.35% and 99.88% respectively. PandaDoc resolves incidents faster on average (2h 33m).
Data updated Nov 2, 2026 · How we score
| Metric | Docusign | PandaDoc |
|---|---|---|
| Reliability score | 44.3 | 89.0 |
| Rank (e-signature tools) | #11 | #7 |
| Uptime (90 days) | 98.35% | 99.88% |
| Incidents (90 days) | 17 | 3 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 13h 59m | 2h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Docusign and PandaDoc differ
- Docusign reported 5.7× as many incidents as PandaDoc over the last 90 days (17 vs 3).
- PandaDoc fixes problems faster: 2h 33m on average, against 13h 59m for Docusign (5.5× quicker).
- Docusign's longest outage on record lasted 1h 31m (Apr 17, 2026); PandaDoc's lasted 4h 39m (Aug 20, 2026).
90-day uptime
Docusign
PandaDoc
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Docusign incidents
- Degraded performanceOct 31, 2026 · resolved in 1d 4h
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Affected: NA3, NA1, NA4, NA2
- Partial outageOct 21, 2026 · resolved in <1m
Signing and login unavailable for Docusign France customers (Incident 5945)
Affected: PROD
- Degraded performanceOct 21, 2026 · resolved in 2h 27m
Errors for templates, reports, envelope preparation and other features (Incident 6034)
Affected: AU
- Degraded performanceOct 19, 2026 · resolved in <1m
Affected: NA1, NA4, NA3
- Degraded performanceOct 16, 2026 · resolved in <1m
Errors for templates, reports, envelope preparation and other features (Incident 5994)
Affected: AU
- Degraded performanceOct 8, 2026 · resolved in 7h 11m
Errors for templates, reports, envelope preparation and other features (Incident 5932)
Affected: EU
Recent PandaDoc incidents
- InformationalSep 7, 2026 · resolved in 13h 26m
Affected: Creating and editing documents, Sending documents, Uploading documents, API, Downloading documents
- Degraded performanceSep 1, 2026 · resolved in 27m
Inline fields may not work in the recipient view
Affected: Public (recipient) view, Public (recipient) view
- Partial outageAug 20, 2026 · resolved in 4h 39m
Some users experience issues with creation and viewing of documentsofficial update ↗
Affected: Creating and editing documents, Sending documents, Uploading documents