Cloud Storage & Office Suites · reliability comparison
Dropbox vs ShareFile: which is more reliable? (2026)
ShareFile is more reliable than Dropbox, scoring 96.0 vs 85.5 out of 100. Over the last 90 days Dropbox reported 3 incidents and ShareFile reported 3, with effective uptime of 99.88% and 99.99% respectively. ShareFile resolves incidents faster on average (1h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | Dropbox | ShareFile |
|---|---|---|
| Reliability score | 85.5 | 96.0 |
| Rank (cloud storage & office suites) | #5 | #3 |
| Uptime (90 days) | 99.88% | 99.99% |
| Incidents (90 days) | 3 | 3 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 54m | 1h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dropbox and ShareFile differ
- Dropbox had 1 partial or major outage, compared with 0 for ShareFile.
- ShareFile fixes problems faster: 1h 17m on average, against 4h 54m for Dropbox (3.8× quicker).
- Dropbox's longest outage on record lasted 1h 11m (Nov 14, 2025); ShareFile's lasted 2h 47m (Jun 30, 2026).
90-day uptime
Dropbox
ShareFile
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dropbox incidents
- Partial outageSep 9, 2026 · resolved in 59m
Some customers are unable to access certain website routes and features.
Affected: Website
- Degraded performanceAug 25, 2026 · resolved in 11h 47m
Some Dropbox Protect features are not working correctly
Affected: Protect
- Degraded performanceAug 21, 2026 · resolved in 1h 55m
Dropbox is not working as expected for some users
Affected: Desktop Application, Mobile Application, API
Recent ShareFile incidents
- InformationalSep 21, 2026 · resolved in 5h
Some ShareFile customers may be experiencing issues with their ShareFile account
Affected: ShareFile®
- Degraded performanceSep 9, 2026 · resolved in 1h 16m
Affected: ShareFile®
- InformationalSep 1, 2026 · resolved in <1m
Automated workflow email notifications disabled
Affected: ShareFile®
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- SugarSync · #2 · 100% uptime
- Egnyte · #4 · 99.94% uptime
- Sync.com · #6 · 99.82% uptime
See the full most reliable cloud storage & office suites ranking →