Help Desk Software · reliability comparison
Front vs Hiver: which is more reliable? (2026)
Hiver is more reliable than Front, scoring 98.9 vs 87.4 out of 100. Over the last 90 days Front reported 7 incidents and Hiver reported 1, with effective uptime of 99.89% and 99.99% respectively. Hiver resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Hiver |
|---|---|---|
| Reliability score | 87.4 | 98.9 |
| Rank (help desk platforms) | #9 | #1 |
| Uptime (90 days) | 99.89% | 99.99% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Hiver differ
- Front reported 7× as many incidents as Hiver over the last 90 days (7 vs 1).
- Front had 1 partial or major outage, compared with 0 for Hiver.
- Hiver fixes problems faster: 8m on average, against 1h 51m for Front (14.0× quicker).
- Front's longest outage on record lasted 3d (May 28, 2026); Hiver's lasted 7h 54m (May 4, 2026).
90-day uptime
Front
Hiver
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channels
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime