Help Desk Software · reliability comparison
Front vs HubSpot Service Hub: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Front, scoring 96.9 vs 87.4 out of 100. Over the last 90 days Front reported 7 incidents and HubSpot Service Hub reported 8, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Front | HubSpot Service Hub |
|---|---|---|
| Reliability score | 87.4 | 96.9 |
| Rank (help desk platforms) | #9 | #2 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and HubSpot Service Hub differ
- HubSpot Service Hub reported 14% more incidents than Front over the last 90 days (8 vs 7).
- Front had 1 partial or major outage, compared with 0 for HubSpot Service Hub.
- Front's longest outage on record lasted 3d (May 28, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).
90-day uptime
Front
HubSpot Service Hub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m