Help Desk Software · reliability comparison
Front vs Kustomer: which is more reliable? (2026)
Kustomer is more reliable than Front, scoring 96.7 vs 87.4 out of 100. Over the last 90 days Front reported 7 incidents and Kustomer reported 3, with effective uptime of 99.89% and 99.99% respectively. Kustomer resolves incidents faster on average (23m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Kustomer |
|---|---|---|
| Reliability score | 87.4 | 96.7 |
| Rank (help desk platforms) | #9 | #3 |
| Uptime (90 days) | 99.89% | 99.99% |
| Incidents (90 days) | 7 | 3 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | 23m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Kustomer differ
- Front reported 2.3× as many incidents as Kustomer over the last 90 days (7 vs 3).
- Front had 1 partial or major outage, compared with 0 for Kustomer.
- Kustomer fixes problems faster: 23m on average, against 1h 51m for Front (4.8× quicker).
- Front's longest outage on record lasted 3d (May 28, 2026); Kustomer's lasted 1d 3h (Jan 27, 2026).
90-day uptime
Front
Kustomer
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Kustomer incidents
- Degraded performanceSep 9, 2026 · resolved in 27m
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Affected: Kustomer Voice
- Degraded performanceSep 8, 2026 · resolved in 16m
kustomer.help Default Domain – Visibility Issue – ALL PRODs
Affected: CSAT, CSAT, CSAT, Knowledge base, Knowledge base, Knowledge base
- Degraded performanceAug 25, 2026 · resolved in 26m
Reported Third Party Event - [PubNub]
Affected: Channel - Chat, Notifications, Tracking, PubNub, Web Client
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime