Business Phone Systems · reliability comparison
GoTo Connect vs Nextiva: which is more reliable? (2026)
GoTo Connect is more reliable than Nextiva, scoring 87.9 vs 66.1 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and Nextiva reported 8, with effective uptime of 99.87% and 99.37% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | GoTo Connect | Nextiva |
|---|---|---|
| Reliability score | 87.9 | 66.1 |
| Rank (business phone systems) | #4 | #10 |
| Uptime (90 days) | 99.87% | 99.37% |
| Incidents (90 days) | 3 | 8 |
| Partial / major outages | 3 | 6 |
| Avg time to resolve | 1h 46m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and Nextiva differ
- Nextiva reported 2.7× as many incidents as GoTo Connect over the last 90 days (8 vs 3).
- Nextiva had 6 partial or major outages, compared with 3 for GoTo Connect.
- GoTo Connect fixes problems faster: 1h 46m on average, against 2h 35m for Nextiva.
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
GoTo Connect
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming calls
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issues
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime