Hotel Property Management Systems · reliability comparison
Guestline vs Mews: which is more reliable? (2026)
Guestline is more reliable than Mews, scoring 45.6 vs 35.0 out of 100. Over the last 90 days Guestline reported 14 incidents and Mews reported 30, with effective uptime of 98.48% and 97.28% respectively. Mews resolves incidents faster on average (6h 39m).
Data updated Nov 1, 2026 · How we score
| Metric | Guestline | Mews |
|---|---|---|
| Reliability score | 45.6 | 35.0 |
| Rank (hotel PMS platforms) | #6 | #7 |
| Uptime (90 days) | 98.48% | 97.28% |
| Incidents (90 days) | 14 | 30 |
| Partial / major outages | 2 | 13 |
| Avg time to resolve | 15h 25m | 6h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Guestline and Mews differ
- Mews reported 2.1× as many incidents as Guestline over the last 90 days (30 vs 14).
- Mews had 13 partial or major outages, compared with 2 for Guestline.
- Mews fixes problems faster: 6h 39m on average, against 15h 25m for Guestline (2.3× quicker).
- Guestline's longest outage on record lasted 3h 24m (Sep 18, 2026); Mews's lasted 2d 5h (Oct 2, 2026).
90-day uptime
Guestline
Mews
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.64% uptime
- protel (Planet) · #4 · 99.69% uptime
See the full most reliable hotel property management systems ranking →