Help Desk Software · reliability comparison
Hiver vs Zoho Desk: which is more reliable? (2026)
Hiver and Zoho Desk are effectively tied on reliability (98.9 vs 100.0). Over the last 90 days Hiver reported 1 incident and Zoho Desk reported 0, with effective uptime of 99.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hiver | Zoho Desk |
|---|---|---|
| Reliability score | 98.9 | 100.0 |
| Rank (help desk platforms) | #1 | — |
| Uptime (90 days) | 99.99% | 100% |
| Incidents (90 days) | 1 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 8m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hiver and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while Hiver reported 1.
90-day uptime
Hiver
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime