CRM Software · reliability comparison
HubSpot CRM vs Salesforce Sales Cloud: which is more reliable? (2026)
HubSpot CRM is more reliable than Salesforce Sales Cloud, scoring 95.9 vs 51.9 out of 100. Over the last 90 days HubSpot CRM reported 11 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 100% and 98.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HubSpot CRM | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 95.9 | 51.9 |
| Rank (CRMs) | #2 | #10 |
| Uptime (90 days) | 100% | 98.98% |
| Incidents (90 days) | 11 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HubSpot CRM and Salesforce Sales Cloud differ
- HubSpot CRM reported 38% more incidents than Salesforce Sales Cloud over the last 90 days (11 vs 8).
- Salesforce Sales Cloud had 3 partial or major outages, compared with 0 for HubSpot CRM.
- HubSpot CRM's longest incident on record lasted 1d 3h (May 1, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
HubSpot CRM
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HubSpot CRM incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 22, 2026 · resolved in 1h 53m
- InformationalOct 8, 2026 · resolved in 1h 35m
Marketing email statistics are delayed
Affected: Marketing Tools, Reports
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 24, 2026 · resolved in 7h 18m
The Salesforce integration is unavailable for some customers
Affected: Integrations
- InformationalSep 23, 2026 · resolved in 13m
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime
- monday CRM · #5 · 99.86% uptime