KYC & Identity Verification · reliability comparison
iDenfy vs Incode: which is more reliable? (2026)
iDenfy is more reliable than Incode, scoring 95.7 vs 81.9 out of 100. Over the last 90 days iDenfy reported 2 incidents and Incode reported 11, with effective uptime of 99.99% and 99.83% respectively. iDenfy resolves incidents faster on average (1m).
Data updated Nov 1, 2026 · How we score
| Metric | iDenfy | Incode |
|---|---|---|
| Reliability score | 95.7 | 81.9 |
| Rank (identity verification providers) | #2 | #7 |
| Uptime (90 days) | 99.99% | 99.83% |
| Incidents (90 days) | 2 | 11 |
| Partial / major outages | 2 | 5 |
| Avg time to resolve | 1m | 1h 10m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where iDenfy and Incode differ
- Incode reported 5.5× as many incidents as iDenfy over the last 90 days (11 vs 2).
- Incode had 5 partial or major outages, compared with 2 for iDenfy.
- iDenfy fixes problems faster: 1m on average, against 1h 10m for Incode (63.4× quicker).
90-day uptime
iDenfy
Incode
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent iDenfy incidents
- Partial outageSep 28, 2026 · resolved in 1m
Affected: Main API
- Partial outageAug 31, 2026 · resolved in 1m
Affected: Dashboard
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →