KYC & Identity Verification · reliability comparison
Incode vs Onfido (Entrust): which is more reliable? (2026)
Onfido (Entrust) is more reliable than Incode, scoring 88.7 vs 81.9 out of 100. Over the last 90 days Incode reported 11 incidents and Onfido (Entrust) reported 9, with effective uptime of 99.83% and 99.93% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Incode | Onfido (Entrust) |
|---|---|---|
| Reliability score | 81.9 | 88.7 |
| Rank (identity verification providers) | #7 | #4 |
| Uptime (90 days) | 99.83% | 99.93% |
| Incidents (90 days) | 11 | 9 |
| Partial / major outages | 5 | 2 |
| Avg time to resolve | 1h 10m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Incode and Onfido (Entrust) differ
- Incode reported 22% more incidents than Onfido (Entrust) over the last 90 days (11 vs 9).
- Incode had 5 partial or major outages, compared with 2 for Onfido (Entrust).
- Onfido (Entrust) fixes problems faster: 53m on average, against 1h 10m for Incode.
- Incode's longest outage on record lasted 2d (Mar 1, 2026); Onfido (Entrust)'s lasted 3h 8m (Jan 7, 2026).
90-day uptime
Incode
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →