KYC & Identity Verification · reliability comparison
Incode vs Persona: which is more reliable? (2026)
Incode is more reliable than Persona, scoring 81.9 vs 66.7 out of 100. Over the last 90 days Incode reported 11 incidents and Persona reported 14, with effective uptime of 99.83% and 99.59% respectively. Incode resolves incidents faster on average (1h 10m).
Data updated Nov 1, 2026 · How we score
| Metric | Incode | Persona |
|---|---|---|
| Reliability score | 81.9 | 66.7 |
| Rank (identity verification providers) | #7 | #12 |
| Uptime (90 days) | 99.83% | 99.59% |
| Incidents (90 days) | 11 | 14 |
| Partial / major outages | 5 | 4 |
| Avg time to resolve | 1h 10m | 4h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Incode and Persona differ
- Persona reported 27% more incidents than Incode over the last 90 days (14 vs 11).
- Incode had 5 partial or major outages, compared with 4 for Persona.
- Incode fixes problems faster: 1h 10m on average, against 4h 37m for Persona (4.0× quicker).
- Incode's longest outage on record lasted 2d (Mar 1, 2026); Persona's lasted 9h (Sep 30, 2026).
90-day uptime
Incode
Persona
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →