Restaurant POS · reliability comparison
Lightspeed Restaurant vs SkyTab (Shift4): which is more reliable? (2026)
SkyTab (Shift4) is more reliable than Lightspeed Restaurant, scoring 35.1 vs 30.9 out of 100. Over the last 90 days Lightspeed Restaurant reported 23 incidents and SkyTab (Shift4) reported 14, with effective uptime of 96.84% and 97.40% respectively. SkyTab (Shift4) resolves incidents faster on average (14h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Restaurant | SkyTab (Shift4) |
|---|---|---|
| Reliability score | 30.9 | 35.1 |
| Rank (restaurant POS systems) | #15 | #14 |
| Uptime (90 days) | 96.84% | 97.40% |
| Incidents (90 days) | 23 | 14 |
| Partial / major outages | 4 | 6 |
| Avg time to resolve | 19h 14m | 14h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Restaurant and SkyTab (Shift4) differ
- Lightspeed Restaurant reported 64% more incidents than SkyTab (Shift4) over the last 90 days (23 vs 14).
- SkyTab (Shift4) had 6 partial or major outages, compared with 4 for Lightspeed Restaurant.
- SkyTab (Shift4) fixes problems faster: 14h 41m on average, against 19h 14m for Lightspeed Restaurant.
- Lightspeed Restaurant's longest outage on record lasted 9h 18m (Oct 1, 2026); SkyTab (Shift4)'s lasted 3d (Oct 25, 2026).
90-day uptime
Lightspeed Restaurant
SkyTab (Shift4)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Restaurant incidents
- Degraded performanceOct 28, 2026 · ongoing
Restaurant O-Series: Accounting Integration Delays
Affected: Accounting Integrations
- Degraded performanceOct 26, 2026 · resolved in 5h 6m
Delayed Hospitality payout reporting
Affected: Lightspeed Payments, Lightspeed Payments
- InformationalOct 20, 2026 · resolved in <1m
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
Recent SkyTab (Shift4) incidents
- Partial outageNov 1, 2026 · resolved in 1h 33m
Tip Adjustments Issue Due To Daylight Savings
Affected: Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine Mobile, Shift4 Dine Online Ordering, Shift4 Dine Kiosk
- MaintenanceOct 31, 2026 · ongoing
Affected: Givex POS, Shift4 Gift Cards
- Major outageOct 28, 2026 · resolved in 3h 4m
Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.
Affected: Telus Cellular Service
- Partial outageOct 25, 2026 · resolved in 3d 4h
Affected: Shift4 One
- Degraded performanceOct 22, 2026 · resolved in 7d 4h
Affected: Merchant Funding USA, Card Processing
- Degraded performanceOct 22, 2026 · resolved in 1h 29m
Timeouts for US processing 10/22/26
Affected: TSYS, Shift4 Dine POS - US, eCommerce, Shift4 One, Shift4 Venue Payments (US)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime