Restaurant POS · reliability comparison
Lightspeed Restaurant vs SumUp: which is more reliable? (2026)
SumUp is more reliable than Lightspeed Restaurant, scoring 54.2 vs 30.9 out of 100. Over the last 90 days Lightspeed Restaurant reported 23 incidents and SumUp reported 5, with effective uptime of 96.84% and 98.98% respectively. Lightspeed Restaurant resolves incidents faster on average (19h 14m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Restaurant | SumUp |
|---|---|---|
| Reliability score | 30.9 | 54.2 |
| Rank (restaurant POS systems) | #15 | #10 |
| Uptime (90 days) | 96.84% | 98.98% |
| Incidents (90 days) | 23 | 5 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 19h 14m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Restaurant and SumUp differ
- Lightspeed Restaurant reported 4.6× as many incidents as SumUp over the last 90 days (23 vs 5).
- Lightspeed Restaurant had 4 partial or major outages, compared with 1 for SumUp.
- Lightspeed Restaurant fixes problems faster: 19h 14m on average, against 19h 59m for SumUp.
- Lightspeed Restaurant's longest outage on record lasted 9h 18m (Oct 1, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Lightspeed Restaurant
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Restaurant incidents
- Degraded performanceOct 28, 2026 · ongoing
Restaurant O-Series: Accounting Integration Delays
Affected: Accounting Integrations
- Degraded performanceOct 26, 2026 · resolved in 5h 6m
Delayed Hospitality payout reporting
Affected: Lightspeed Payments, Lightspeed Payments
- InformationalOct 20, 2026 · resolved in <1m
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
Keyboard not showing during PIN entry
Affected: Business Account (EU)
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Logins, Card Readers: Total, On & Super, Tap to Pay on iPhone, Online Payments, Payment Links, Card Readers: Solo +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime