Hotel Property Management Systems · reliability comparison
Mews vs protel (Planet): which is more reliable? (2026)
protel (Planet) is more reliable than Mews, scoring 74.8 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and protel (Planet) reported 4, with effective uptime of 97.28% and 99.64% respectively. protel (Planet) resolves incidents faster on average (5h 24m).
Data updated Nov 1, 2026 · How we score
| Metric | Mews | protel (Planet) |
|---|---|---|
| Reliability score | 35.0 | 74.8 |
| Rank (hotel PMS platforms) | #7 | #4 |
| Uptime (90 days) | 97.28% | 99.64% |
| Incidents (90 days) | 30 | 4 |
| Partial / major outages | 13 | 1 |
| Avg time to resolve | 6h 39m | 5h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mews and protel (Planet) differ
- Mews reported 7.5× as many incidents as protel (Planet) over the last 90 days (30 vs 4).
- Mews had 13 partial or major outages, compared with 1 for protel (Planet).
- protel (Planet) fixes problems faster: 5h 24m on average, against 6h 39m for Mews.
- Mews's longest outage on record lasted 2d 5h (Oct 2, 2026); protel (Planet)'s lasted 16h 54m (Aug 3, 2026).
90-day uptime
Mews
protel (Planet)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outageofficial update ↗
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.65% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →