Hotel Property Management Systems · reliability comparison
Mews vs RMS Cloud: which is more reliable? (2026)
RMS Cloud is more reliable than Mews, scoring 86.8 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and RMS Cloud reported 6, with effective uptime of 97.28% and 99.87% respectively. RMS Cloud resolves incidents faster on average (2h 22m).
Data updated Nov 1, 2026 · How we score
| Metric | Mews | RMS Cloud |
|---|---|---|
| Reliability score | 35.0 | 86.8 |
| Rank (hotel PMS platforms) | #6 | #2 |
| Uptime (90 days) | 97.28% | 99.87% |
| Incidents (90 days) | 30 | 6 |
| Partial / major outages | 13 | 2 |
| Avg time to resolve | 6h 39m | 2h 22m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mews and RMS Cloud differ
- Mews reported 5× as many incidents as RMS Cloud over the last 90 days (30 vs 6).
- Mews had 13 partial or major outages, compared with 2 for RMS Cloud.
- RMS Cloud fixes problems faster: 2h 22m on average, against 6h 39m for Mews (2.8× quicker).
- Mews's longest outage on record lasted 2d 5h (Oct 2, 2026); RMS Cloud's lasted 1d 3h (Jul 1, 2026).
90-day uptime
Mews
RMS Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performance
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.com
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- Apaleo · #3 · 99.69% uptime
- protel (Planet) · #4 · 99.34% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →