Hotel Property Management Systems · reliability comparison
Mews vs RoomRaccoon: which is more reliable? (2026)
RoomRaccoon is more reliable than Mews, scoring 97.1 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and RoomRaccoon reported 2, with effective uptime of 97.28% and 99.99% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Mews | RoomRaccoon |
|---|---|---|
| Reliability score | 35.0 | 97.1 |
| Rank (hotel PMS platforms) | #6 | #1 |
| Uptime (90 days) | 97.28% | 99.99% |
| Incidents (90 days) | 30 | 2 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 6h 39m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mews and RoomRaccoon differ
- Mews reported 15× as many incidents as RoomRaccoon over the last 90 days (30 vs 2).
- Mews had 13 partial or major outages, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 6h 39m for Mews (7.5× quicker).
- Mews's longest outage on record lasted 2d 5h (Oct 2, 2026); RoomRaccoon's lasted 53m (Oct 28, 2026).
90-day uptime
Mews
RoomRaccoon
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performance
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.com
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent RoomRaccoon incidents
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: staging.roomraccoon.com, app.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Other hotel PMS platforms to consider
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.69% uptime
- protel (Planet) · #4 · 99.35% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →