Hotel Property Management Systems · reliability comparison
Mews vs Stayntouch: which is more reliable? (2026)
Stayntouch is more reliable than Mews, scoring 100.0 vs 35.0 out of 100. Over the last 90 days Mews reported 30 incidents and Stayntouch reported 0, with effective uptime of 97.28% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Mews | Stayntouch |
|---|---|---|
| Reliability score | 35.0 | 100.0 |
| Rank (hotel PMS platforms) | #6 | — |
| Uptime (90 days) | 97.28% | 100% |
| Incidents (90 days) | 30 | 0 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 6h 39m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mews and Stayntouch differ
- Stayntouch reported no incidents in the last 90 days, while Mews reported 30.
- Mews had 13 partial or major outages, compared with 0 for Stayntouch.
90-day uptime
Mews
Stayntouch
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mews incidents
- Major outageOct 29, 2026 · resolved in 1h 38m
Issues with login and slow performanceofficial update ↗
Affected: Mews Operations, Mews Guest Experience, Mews Open API
- Degraded performanceOct 28, 2026 · resolved in 1h 12m
Guest Messenger unavailable for some properties
Affected: Mews Guest Experience
- Degraded performanceOct 26, 2026 · resolved in 15h 4m
- Major outageOct 22, 2026 · resolved in 3h 28m
An issue with sending inventory updates to Booking.comofficial update ↗
Affected: Mews Marketplace
- InformationalOct 21, 2026 · resolved in 9h 59m
- Partial outageOct 19, 2026 · resolved in 3h 13m
Recent Stayntouch incidents
No incidents reported by Stayntouch in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.68% uptime
- protel (Planet) · #4 · 99.46% uptime
See the full most reliable hotel property management systems ranking →