CRM Software · reliability comparison
monday CRM vs Salesforce Sales Cloud: which is more reliable? (2026)
monday CRM is more reliable than Salesforce Sales Cloud, scoring 86.1 vs 51.8 out of 100. Over the last 90 days monday CRM reported 7 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.86% and 98.98% respectively. monday CRM resolves incidents faster on average (54m).
Data updated Nov 1, 2026 · How we score
| Metric | monday CRM | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 86.1 | 51.8 |
| Rank (CRMs) | #5 | #10 |
| Uptime (90 days) | 99.86% | 98.98% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 3 | 3 |
| Avg time to resolve | 54m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where monday CRM and Salesforce Sales Cloud differ
- Salesforce Sales Cloud reported 14% more incidents than monday CRM over the last 90 days (8 vs 7).
- monday CRM fixes problems faster: 54m on average, against 6h 58m for Salesforce Sales Cloud (7.7× quicker).
- monday CRM's longest outage on record lasted 2h 57m (Jul 13, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
monday CRM
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent monday CRM incidents
- Partial outageOct 19, 2026 · resolved in 26m
Affected: Automations
- Degraded performanceOct 19, 2026 · resolved in 28m
Investigating issues with slow loading of the monday platform
Affected: Platform
- Degraded performanceOct 14, 2026 · resolved in 47m
Identified issues with AI operations in the monday platform (Service Degradation for some models)
Affected: Ai Functionality
- Partial outageSep 17, 2026 · resolved in 32m
Issues with automations and integrations
Affected: Automations, Integrations
- Degraded performanceSep 17, 2026 · resolved in 1h 55m
Partial UI functionality degradation
Affected: Search, Search, Search, Search
- Major outageSep 5, 2026 · resolved in 2h 8m
Planned Mainatance - August 5official update ↗
Affected: Platform, Platform, Platform
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime