KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Plaid Identity Verification: which is more reliable? (2026)
Onfido (Entrust) is more reliable than Plaid Identity Verification, scoring 88.7 vs 77.7 out of 100. Over the last 90 days Onfido (Entrust) reported 9 incidents and Plaid Identity Verification reported 8, with effective uptime of 99.93% and 99.89% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Plaid Identity Verification |
|---|---|---|
| Reliability score | 88.7 | 77.7 |
| Rank (identity verification providers) | #4 | #9 |
| Uptime (90 days) | 99.93% | 99.89% |
| Incidents (90 days) | 9 | 8 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 53m | 15h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Onfido (Entrust) and Plaid Identity Verification differ
- Onfido (Entrust) reported 13% more incidents than Plaid Identity Verification over the last 90 days (9 vs 8).
- Onfido (Entrust) had 2 partial or major outages, compared with 0 for Plaid Identity Verification.
- Onfido (Entrust) fixes problems faster: 53m on average, against 15h 37m for Plaid Identity Verification (17.6× quicker).
- Onfido (Entrust)'s longest outage on record lasted 3h 8m (Jan 7, 2026); Plaid Identity Verification's lasted 1h 42m (Jul 16, 2026).
90-day uptime
Onfido (Entrust)
Plaid Identity Verification
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →