KYC & Identity Verification · reliability comparison
Persona vs Plaid Identity Verification: which is more reliable? (2026)
Plaid Identity Verification is more reliable than Persona, scoring 77.7 vs 66.7 out of 100. Over the last 90 days Persona reported 14 incidents and Plaid Identity Verification reported 8, with effective uptime of 99.59% and 99.89% respectively. Persona resolves incidents faster on average (4h 37m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | Persona | Plaid Identity Verification |
|---|---|---|
| Reliability score | 66.7 | 77.7 |
| Rank (identity verification providers) | #12 | #9 |
| Uptime (90 days) | 99.59% | 99.89% |
| Incidents (90 days) | 14 | 8 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 4h 37m | 15h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Persona and Plaid Identity Verification differ
- Persona reported 75% more incidents than Plaid Identity Verification over the last 90 days (14 vs 8).
- Persona had 4 partial or major outages, compared with 0 for Plaid Identity Verification.
- Persona fixes problems faster: 4h 37m on average, against 15h 37m for Plaid Identity Verification (3.4× quicker).
- Persona's longest outage on record lasted 9h (Sep 30, 2026); Plaid Identity Verification's lasted 1h 42m (Jul 16, 2026).
90-day uptime
Persona
Plaid Identity Verification
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →