KYC & Identity Verification · reliability comparison
Persona vs Veriff: which is more reliable? (2026)
Veriff is more reliable than Persona, scoring 87.0 vs 66.7 out of 100. Over the last 90 days Persona reported 14 incidents and Veriff reported 9, with effective uptime of 99.59% and 99.89% respectively. Veriff resolves incidents faster on average (2h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Persona | Veriff |
|---|---|---|
| Reliability score | 66.7 | 87.0 |
| Rank (identity verification providers) | #12 | #5 |
| Uptime (90 days) | 99.59% | 99.89% |
| Incidents (90 days) | 14 | 9 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 4h 37m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Persona and Veriff differ
- Persona reported 56% more incidents than Veriff over the last 90 days (14 vs 9).
- Persona had 4 partial or major outages, compared with 0 for Veriff.
- Veriff fixes problems faster: 2h 7m on average, against 4h 37m for Persona (2.2× quicker).
- Persona's longest outage on record lasted 9h (Sep 30, 2026); Veriff's lasted 8h 13m (Jun 12, 2026).
90-day uptime
Persona
Veriff
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Recent Veriff incidents
- Degraded performanceOct 28, 2026 · resolved in 51m
Delayed decision for a subset of verification sessions
Affected: API, Verification Decisions
- Degraded performanceOct 27, 2026 · resolved in 38m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions
- InformationalOct 23, 2026 · resolved in <1m
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceOct 7, 2026 · resolved in <1m
- Degraded performanceOct 1, 2026 · resolved in 2h 19m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceSep 3, 2026 · resolved in 8h 3m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →