CRM Software · reliability comparison
Pipedrive vs Salesforce Sales Cloud: which is more reliable? (2026)
Pipedrive is more reliable than Salesforce Sales Cloud, scoring 55.1 vs 51.7 out of 100. Over the last 90 days Pipedrive reported 9 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.06% and 98.97% respectively. Salesforce Sales Cloud resolves incidents faster on average (6h 58m).
Data updated Nov 1, 2026 · How we score
| Metric | Pipedrive | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 55.1 | 51.7 |
| Rank (CRMs) | #9 | #10 |
| Uptime (90 days) | 99.06% | 98.97% |
| Incidents (90 days) | 9 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 14h 58m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Pipedrive and Salesforce Sales Cloud differ
- Pipedrive reported 13% more incidents than Salesforce Sales Cloud over the last 90 days (9 vs 8).
- Salesforce Sales Cloud had 3 partial or major outages, compared with 0 for Pipedrive.
- Salesforce Sales Cloud fixes problems faster: 6h 58m on average, against 14h 58m for Pipedrive (2.1× quicker).
- Pipedrive's longest incident on record lasted 3d (Sep 4, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Pipedrive
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Pipedrive incidents
- Degraded performanceOct 23, 2026 · resolved in 2h 50m
- Degraded performanceOct 21, 2026 · resolved in 4h 12m
- Degraded performanceOct 15, 2026 · resolved in 17m
- Degraded performanceSep 22, 2026 · resolved in 2h 10m
- Degraded performanceSep 18, 2026 · resolved in 1h 8m
- Degraded performanceSep 4, 2026 · resolved in 4d
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime